Delivery Information
Delivery Coverage
We deliver across India to provide you with the convenience of shopping from home. Our delivery network covers all major cities and most rural areas.
Delivery Timeline
Standard Delivery
- Metro Cities: 3-5 business days
- Other Cities: 5-7 business days
- Rural Areas: 7-10 business days
Please note that delivery times may vary based on unforeseen circumstances, product availability, and location accessibility.
Delivery Process
Order Confirmation
Once your order is confirmed and payment is processed, we begin preparing your order for shipment.
Dispatch Notification
You will receive a shipment confirmation email with tracking details once your order is dispatched.
Out for Delivery
Our delivery partner will contact you before delivery to confirm your availability and address.
Delivery Completion
Your order will be delivered to your specified address. Please ensure someone is available to receive the package.
Delivery Instructions
- Please ensure the delivery address provided is complete and accurate
- Someone should be available at the delivery address to receive the package
- Verify the order details before accepting the delivery
- Check the product condition upon delivery and report any damage immediately
- Keep your phone accessible as our delivery partner may contact you
Tracking Your Order
You can track your order status through the 'My Orders' section of your account. You will also receive SMS and email notifications at key delivery milestones.
Order Status Meanings:
- Order Placed: Your order has been received and is being processed
- Dispatched: Your order has been shipped and is on its way
- Out for Delivery: Your order is with the delivery partner for final delivery
- Delivered: Your order has been successfully delivered
Installation Services
For products that require installation (such as air conditioners, washing machines, etc.), we provide authorized installation services. Installation should only be carried out by our authorized technicians to maintain warranty coverage.
Important: Products installed by third-party technicians will not be eligible for return due to installation-related damages or issues.
Contact Information
For delivery-related queries, please contact us:
Email: [email protected]
Phone: 9051099913
Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
Address: 1 Heysham Road Ground Floor, Kolkata, West Bengal, India - 700020