Returns & Refunds
We want you to be completely satisfied with your purchase. Here's everything you need to know about our return policy.
Cancellation and Return Policy
RAJAMI RETAIL PRIVATE LIMITED, having its registered address at 1 Heysham Road Ground Floor, Kolkata, Kolkata, West Bengal, India, 700020 operates and manages the Electronic Dealz platform. We are committed to providing the best customer experience, from placing an order to initiating a return.
3. Cancellation of Products
Before Shipment
You may cancel your order partially or fully before the product is dispatched for delivery. Orders cannot be cancelled once the product is marked as "Out for Delivery". You can track your order status via the 'My Orders' section on your account.
Cancellation Process
To cancel your order, go to the "My Orders" section of your account. Once we receive the cancellation request, we will attempt to cancel the order or shipment, provided it is not already "Out for Delivery". You will be notified via email regarding the status of the cancellation. Any amounts paid for cancelled orders will be refunded to you within 3-7 business days from the date of cancellation.
4. Return Policy
You may request a return within 7 days from the date of delivery under the following conditions:
Damaged or Incorrect Products
If the delivered product is damaged, missing parts, or different from what was ordered, you must contact our customer care team within 24 hours of receiving the product to initiate a return.
Eligible Return Products
Products like electronics, mobiles, tablets, home appliances, laptops, and wearables can be returned if found defective or Dead on Arrival (DOA) within 5 days from the delivery date. If you are requesting a return for a product requiring installation, it must not have been installed by a third-party technician.
Non-Returnable Products
The following products cannot be returned unless defective or damaged upon receipt:
- Products marked as non-returnable on the product detail page
- Products that have been tampered with or used improperly
- Installed products (e.g., air conditioners, washing machines) not installed by our authorized technicians
5. Return Process
Condition for Return
Products must be returned in their original condition along with:
- Original packaging
- MRP tags intact
- User manuals, warranty cards, and original accessories
- Invoice or receipt
Verification Process
For damaged or defective products, you may need to provide images of the product or allow our personnel to assess the damage. Once verified, we will approve or reject the return request at our discretion.
Initiate Return Request
Contact our customer care team within the specified timeframe for your product category. Provide order details and reason for return.
Return Authorization
Upon approval of the return request, you will receive a Return Authorization Code via email. Our logistics partner will arrange for the product pickup.
Product Pickup
Ensure the product is packed with all original components. Please collect the manifest copy for tracking the return shipment.
Verification & Refund
Once we receive the product at our warehouse, we will verify its condition and process the refund accordingly.
6. Refund Process
Eligibility for Refund
Refunds will be processed upon receipt of the returned product at our warehouse, subject to our verification. Refunds will be made to the original payment method, and it may take 7-10 business days for the amount to reflect in your account, depending on the payment gateway or financial institution.
Refund Exclusions
The refund does not include shipping charges or any additional charges. If the product is damaged or defective due to issues outside our control (e.g., user mishandling), no refund will be issued.
Non-Cash Refunds
We do not provide cash refunds. Refunds will be credited to your original payment method or issued as store credit for future purchases.
Important Note
The final decision regarding the approval or rejection of return or refund requests lies with RAJAMI RETAIL PRIVATE LIMITED, based on our verification of the product condition. Any disputes regarding returns, cancellations, or refunds will be resolved in accordance with our policies and applicable law.
Quick Actions
Need Help?
Our customer support team is available to help with your return.
Return Tips
- ✓Keep original packaging until you're satisfied
- ✓Take photos before returning if damaged
- ✓Remove personal data from devices
- ✓Keep tracking receipt as proof
- ✓Contact us for damaged item returns
Exchange Policy
When Exchanges Are Available
- • Defective items (within 7 days)
- • Wrong item shipped
- • Size/color variations (when applicable)
- • Damaged items during shipping
Exchange Process
Exchanges follow the same process as returns. Once we receive your item, we'll ship the replacement immediately. If the replacement costs more, you'll pay the difference. If it costs less, we'll refund the difference.